Professional Development
Our leadership development solutions are specifically tailored to fit the needs of our clients. We work with you to develop solutions that fit the needs of your organization at all levels.
The following are just a few of the solutions we have developed for our clients.
Emotional Intelligence
Develop emotional intelligence to understand and manage emotions, make better decisions, and build stronger workplace relationships.
TRG’s Emotional Intelligence training teaches practical, research-backed skills you can apply immediately—whether you’re leading a team, coaching an employee, handling a difficult customer, or navigating high-stakes conversations. The program focuses on increasing self-awareness, strengthening self-management, and enhancing interpersonal effectiveness for measurable workplace impact.
Our emotional intelligence training will highlight:
- Increased self-awareness: recognize emotional triggers, strengths, and patterns.
- Self-management techniques: manage stress, control impulses, and maintain composure under pressure.
- Empathy development: read cues, understand perspectives, and strengthen coaching and customer interactions.
- Social skills for influence: improve persuasion, feedback delivery, and relationship building.
- Conflict de-escalation: lead difficult conversations, defuse tension, and find productive resolutions.
- Emotion-informed decision-making: use emotional insight to make clearer, more strategic choices.
- Resilience & stress management: practical habits for recovery, focus, and sustained performance.
- Leadership integration: embed EI into coaching, performance conversations, and team motivation.
Communication Skills
Develop communication skills to handle any situation – from conflicts to difficult coworkers
TRG has the tools you need to improve your communication skills in all situations. From managing conflict, either at home or at work, to managing emotions or dealing with difficult people, we can help you manage it effectively and confidently. Every situation is different. Our training provides you with the communication skills you need to develop self-discipline, conflict management and relationship building tactics.
Our communication skills training will highlight:
- Techniques to add to your influence as a leader, lobbyist and more
- Tips to deliver presentations with ease and confidence
- Discover skills and insights to communicate powerfully
- How to own and define an issue when managing conflict, generating ideas to control the situation, ways to make effective decisions and how to sell others on your new idea
- How listening can help your communication skills flourish
Customer Service Training
Rise to a new level of service excellence with our customer service training courses
In today’s competitive environment, customer service personnel are key to a company’s success. Let TRG’s customer service courses help you take your skills from good to great.
Customer Service training courses address:
- How to communicate with tact and skill
- Tips for hiring customer service representatives
- Lowering your call center costs
- Methods to improve your telephone persona
- What NOT to Say to Customers
- How to Resolve Customer Complaints
Emerging Leaders
Management and Leadership Training can give you the skills you need to be an effective leader who motivates their team while managing people, projects and deadlines.
TRG is your training expert in leadership and management training. We have a wide variety of management seminars that focus on leadership training, motivating yourself and your employees, budgeting skills and effective communications. Further enhance the skills that brought you into this position and become a better leader and supervisor your employees and your company need and want.
Our Management & Leadership training will show you:
- Seminars to improve essential skills for first time managers and supervisors
- Courses on leadership skills to bring the best out of you and your employees
- Classes to improve your communications including how to effectively deliver criticism and discipline for employee growth
- Instructors that provide tips to help you transform your work group into a cohesive, coordinated tea
Business Communicators
Improve your grammar and see immediate results in business writing, advertising and marketing
Improve your professional image by brushing up on your grammar with training from TRG. Improving your grammar can help you and your organization in almost every facet including your daily business communication and advertising and marketing efforts.
Our business communication and writing courses provide you:
- Methods to write in an action driven style
- A strong focus on grammar so your readers are left with a great impression
- Hands-on exercises to spark your creativity and provide improved writing skills
- The basics of proofreading and rules to remember
- How to turn strong grammar and writing into a more professional look for your advertising and marketing efforts
Case Study
Building Internal Capability
Our tailored training programs are designed to address the specific challenges facing your organization. From new manager training to executive leadership coaching, we have the expertise to elevate your team’s performance.
- Executive Coaching
- Team Building Workshops
- Change Management Training
- Succession Planning